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Approachable and friendly staff make all the difference

Our amiable account managers are at the front line of tending to the needs of our customers, so it’s always great to hear when their efforts have a real impact.

This was precisely the case for Playground Installations South West, who recently joined us as a new client.

Always here to provide support

Laura Baker, officer administrator at Playground Installations South West, has been in touch to share her positive experience of working with our account manager Leanne.

“Leanne helpfully talked through all the options available to us, so we could work out what would be best for the firm,” she commented. “There was no pressure to buy, just helpful, clear and friendly advice.”

“I am extremely thankful for all her help and great customer service throughout. She was so easy to deal with, approachable and always friendly.”

Overall, Laura revealed the company is very happy with our service, concluding: “Fuel Card Services make it easier for us to get fuel. It offers a flexible way for us to be able to get fuel without having to give out money or pay back employees.”

Playground Installations South West operate a fleet of three vans and have a monthly spend of approximately £1,200. They make use of the Shell One fuel card to draw both diesel and petrol fuels for their vehicles.

Ellie Baker, brand manager at Fuel Card Services, comments: “It’s great to hear from another satisfied customer and to know our top-quality service is what really helps us to stand out from the crowd.”

Hands-free

The distraction of going hands-free

Drivers up and down the country have been urged to remember the importance of keeping their eyes and minds on the road, even when using hands-free mobile devices.

GEM Motoring Assist believes UK motorists should not underestimate the level of distraction that these devices can cause.

Hands-free doesn’t mean safe

GEM road safety officer Neil Worth argued that despite hands-free devices being legal, they still pose a risk to safety for all users.

“A hands-free device may allow you to keep both hands on the wheel, but ‘hands-free’ unfortunately doesn’t mean ‘brain-free’,” he commented. “Using your phone while driving is an avoidable distraction which raises the risk you pose to other road users.”

Mr Worth reminded drivers of the potential dangers they face when they take their concentration away from the road. He went on to add that mobile devices – whether hands-free or not – present an unacceptable level of risk to all road users.

To ensure safety, GEM advises drivers to only use mobile devices – including hands-free devices – when their vehicle is safely parked. They should also spend a few minutes ahead of any journey to make important calls, as this reduces the likelihood of having to answer while on the move.

Ellie Baker, brand manager at Fuel Card Services, comments: “Keeping your mind on the road is essential to ensure safety for drivers and those around them. As such, fleet operators should be reminding their drivers to only use hands-free devices when they are absolutely necessary.”

Tyre Check

TyreSafe reminds fleets of regular tyre maintenance

Regular tyre maintenance should be an essential part of any effective fleet management regime.

This is the sentiment of UK tyre safety charity TyreSafe, which has launched a new campaign to get this message more firmly across to businesses.

The new campaign is entitled ‘Britain Works on Tyres’ and was unveiled at the organisation’s annual Briefing.

Tyre safety should be paramount

Stuart Jackson, chairman of TyreSafe, commented: “TyreSafe hopes that by sharing this message with van drivers we can help affect a change in attitude among them to consider their safety, and the safety of others on the roads, as their first priority.

“Britain Works on Tyres, but those tyres need regular maintenance.”

Companies should carry out regular tyre checks and crack down on the problem of overloading vehicles, as this can have a significant and detrimental impact on the level of wear that tyres suffer over time.

BVRLA advice also includes checking tyre pressures at the outset of every journey and topping up if needed, as well as inspecting tyres for lumps, cuts or anything “out of the ordinary” that may indicate a potential failure is getting close to happening.

The campaign aims to ensure the nation’s van owners are fully up to scratch when it comes to tyre maintenance, as figures from the Society of Motor Manufacturers and Traders show these vehicles add £56 billion to the UK economy every year.

Ellie Baker, brand manager at Fuel Card Services, comments: “Vehicle maintenance is essential for the smooth operation of any fleet. Examining tyres and replacing them when necessary should be a top priority for all fleet managers.”

seatbelt

GEM calls for penalty points for seatbelt offences

Vehicle breakdown and recovery specialist GEM Motoring Assist believes the government should follow the lead of Northern Ireland and increase the penalties associated with not wearing a seatbelt.

The call follows the publication of the government’s latest road safety plans.

Seatbelts save lives

GEM road safety officer Neil Worth believes stiffer penalties for those who fail to wear seatbelts would send a strong message that this behaviour is simply unacceptable.

“Research shows time and again that seatbelt laws increase seatbelt use, and therefore reduce deaths and serious injuries,” he argued.

“We believe that tougher penalties, effectively enforced, would lead to a significant and immediate reduction in the number of drivers and vehicle occupants killed and seriously injured on our roads.”

At present, individuals found guilty of not wearing a seatbelt while driving in Northern Ireland face fines and three penalty points on their licence, while in the rest of the UK there are no penalty points awarded.

Mr Worth concluded the risk of death can be significantly reduced in the event of an accident by wearing a seatbelt, while the risk of serious injury can be cut in half. It therefore must be a priority to make more people accountable for their actions by implementing penalty points for this type of dangerous behaviour.

Jenny Smith, general manager for Tele-Gence, commented: “Simply put, seatbelts save lives. Passengers and drivers alike are taking their life in their hands when they do not buckle up.”

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Top tips on vehicle maintenance from GEM

GEM Motoring Assist believes every driver should understand the basics of vehicle maintenance.

As a result, the organisation has created a range of short ‘how-to’ videos explaining everything from how to change your car’s oil to how much tread depth you need on the tyres.

Regular maintenance is key

GEM road safety officer Neil Worth commented: “These engaging videos are helpful and practical. With school holidays fast approaching and lots of long journeys in the planning, we recommend putting them to good use to ensure you’re looking after your car.”

The videos can be found on the GEM website and are hosted by feature presenter Katy Brody. Ms Brody talks viewers through a range of practical tips on home MOT checks, including how to check tyre pressure, tyre tread depth, oil levels and screen wash.

Regular vehicle maintenance is essential for drivers and fleet operators should be reminding their users of this fact. It ensures cars continue to operate safely and with top efficiency, meaning the likelihood of a vehicle breakdown is greatly reduced.

A few simple checks can make all the difference to vehicle safety and to help drivers steer clear of trouble when out on the roads.

Ellie Baker, brand manager at Fuel Card Services, comments: “Some drivers might not appreciate the importance of regular vehicle checks, so to have these videos to refer to should be a great reminder of why vehicle maintenance is always best practice to avoid unexpected hiccups in your journeys.”

Hands of car mechanic working in auto repair service with the "My Service Expert Logo" in the bottom left corner