Hear what our clients have
to say about us - Page 11

Amande Concerts: Fast response and instant feedback for our clients

17th October 2019

Being able to provide fast and efficient support to our customers is a key part of what helps Fuel Card Services to stand out from our peers. It's therefore great to receive feedback from our clients that highlights that very fact.

Always a helping hand from Fuel Card Services

Ignatow Alexej, director at Amande Concerts - the production company behind the esteemed Russian State Ballet and Opera House - has welcomed the efforts of our accounts management team in helping to resolve their issues in a speedy and reliable fashion. The company makes use of between five and seven coaches, trucks and vans to facilitate the working of the Russian State Ballet and Opera House. Amande spends approximately £12,000 per month on diesel using the Keyfuels fuel card. Ignatow said: "Leanne has been very responsive to our needs. We receive instant feedback on our requests and most are dealt with in very fast and satisfactory manner. We would definitely recommend Fuel Card Services!" Ellie Baker, brand manager at Fuel Card Services, comments: "Ensuring that any issues faced by our customers are resolved both quickly and to a high degree of satisfaction is imperative to our staff. We're pleased that Leanne continues to demonstrate this commitment to great customer service for our clients."

Building trust with Fuel Card Services

27th August 2019

Building a strong sense of trust is the foundation for any lasting business partnership, so it's always great to hear when we've been able to do precisely that with a client.

Chillway Express Specials operate in the chilled transport sector and the company has been in touch with us to highlight their appreciation for the trusting and supportive relationship our accounts management team have helped to build.

Trust is key to successful relationships

Penny Stoyles of Chillway Express Specials contacted us to give recognition to her account manager Leanne Lord, who's gone above and beyond to deliver an outstanding service during their time working together in recent months.

She said: "Over the past year and a half I have been dealing with Leanne Lord from FCS. Leanne is the most honest person that I deal with regarding fuel accounts and I know I can trust her. [We will also] potentially be looking to move our vehicle tracking across in the future to FCS."

Chillway Express Specials operates a mixed fleet of 11 vehicles and makes use of both diesel and petrol. The company has a monthly fuel spend of between £2,500 to £6,500.

Ellie Baker, brand manager at Fuel Card Services, comments: "Building trust is essential to the smooth delivery of our services with all clients. It's therefore great to see Chillway appreciate the efforts of our team, as we look to build a lasting and supportive relationship for many years to come."

Going above and beyond is the FCS way

1st August 2019

All of our staff are here to support our clients, so it's always a pleasure to hear that our customers are appreciative of their efforts. For example, Hampshire Freight Services got in touch with us recently to highlight the outstanding performance of a member of our account management team.  

Doing what's best for our customers

Stephanie Mifsud, accounts manager at Hampshire Freight Services, had nothing but praise for her contact at Fuel Card Services, account manager Donna Marie Ridgeway-Buckley. She said: "My experience with FCS has always been good. Donna has always been more than helpful from day one. From setting up all the accounts to ordering new and replacement cards, she has made the whole process very simplistic. "As an account manager, the service Donna has provided Hampshire Freight Services has been consistently exceptional." Hampshire Freight Services operates a fleet of 35 heavy goods vehicles, with the client making use of BP, Shell and Esso fuel cards. It spends more than £50,000 per month on bunkered diesel fuel. Ellie Baker, brand manager at Fuel Card Services, comments: "Our account managers are the backbone of our business and it's always great to see members of staff receiving praise when they go above and beyond for clients."