Hear what our clients have
to say about us - Page 12

Approachable and friendly staff make all the difference

29th July 2019

Our amiable account managers are at the front line of tending to the needs of our customers, so it's always great to hear when their efforts have a real impact. This was precisely the case for Playground Installations South West, who recently joined us as a new client.

Always here to provide support

Laura Baker, officer administrator at Playground Installations South West, has been in touch to share her positive experience of working with our account manager Leanne. "Leanne helpfully talked through all the options available to us, so we could work out what would be best for the firm," she commented. "There was no pressure to buy, just helpful, clear and friendly advice." "I am extremely thankful for all her help and great customer service throughout. She was so easy to deal with, approachable and always friendly." Overall, Laura revealed the company is very happy with our service, concluding: "Fuel Card Services make it easier for us to get fuel. It offers a flexible way for us to be able to get fuel without having to give out money or pay back employees." Playground Installations South West operate a fleet of three vans and have a monthly spend of approximately £1,200. They make use of the Shell One fuel card to draw both diesel and petrol fuels for their vehicles. Ellie Baker, brand manager at Fuel Card Services, comments: "It's great to hear from another satisfied customer and to know our top-quality service is what really helps us to stand out from the crowd."

Attention to detail keeps our customers happy

2nd July 2019

Our customers appreciate it when we go the extra mile, but the fact that our account managers are always on the ball with great attention to detail is what really helps us to stand out. It's something that our account manager Mike Anderson recently received some high praise for providing.

Always sweating the little things

Craig Bradburne, EMEA project implementation manager EES OEM at Anixter, stated that during the tender and application process, Mike's service and attention to detail were key factors in convincing the company to switch to Fuel Card Services. "He strikes the right balance with frequency of service calls, and always responded in a timely manner if I had to leave a message," Craig said, adding that Mike took the time to "understand our needs" and delivered the right proposals to best serve the business. "In summary, Mike was a key factor in us switching our business to FCS and I look forward to developing a similar relationship with Stephanie - our new account manager." The company is headquartered in Chesterfield and operates a fleet of 60 vehicles from multiple depots across the UK. Anixter has a monthly spend of approximately £16,000 and use a mixture of Diesel Direct and BP fuel cards. Ellie Baker, brand manager at Fuel Card Services, comments: "Always paying attention to the needs of our customers makes us a top choice for any business seeking support with their fuel usage."

Quality of service is a top priority for Fuel Card Services

2nd July 2019

Delivering an outstanding customer experience is what we are all about at Fuel Card Services. It therefore gives us great pleasure when a client gets in touch to say how happy they are with the level of support they've received.

Going above and beyond for customers

Denise Anderson, sales administrator at The Beer Trading Company, stated: "The rates have been competitive, the service has been excellent, I was a tad apprehensive about switching across but everything happened as [our account manager] Mike Anderson said it would. "Mike was very personable and trustworthy; no hard sell, very transparent, honest and fair, which enabled us to build a good, strong relationship." Ms Anderson went on to add the relationship has blossomed in recent months and the firm has taken on several of Mike's recommendations to further bolster the business in the months ahead. "If there were any queries or concerns, they were resolved very swiftly and we always received a call back to confirm the outcome," she concluded. The Beer Trading Company is based in Middlewich, Cheshire and operates a fleet of 21 cars and vans. The company spends an average of between £2,000 and £4,000 per month on diesel fuel and makes use of the Shell Multi Fuel fuel card. Ellie Baker, brand manager at Fuel Card Services, comments: "It's great to see another happy customer that is receiving top-quality customer service from Fuel Card Services. It's testimonials like this that really help to set us apart from the competition."