Construction firm loving Fuel Card Services’ ‘first class’ customer service

23rd October 2018

A construction firm has become the latest to shout from the rooftops about their amazing experience of working with Fuel Card Services. Sussex-based Firma Services relies on its diesel-fuelled vans to complete building and landscape projects at homes around the UK, so having a dependable fuel solution is hugely vital. That’s why company director Caroline Wallace has been a long-time customer of Fuel Card Services. Over the years, Firma Services has benefited from having one of the largest independent agents of fuel cards in the UK on its side, working to help keep fuel costs down. But it’s the exceptional customer service that has really wowed Caroline over time, especially from current account manager Donna Grimshaw. “I have had various account managers in my time, but Donna Grimshaw stands out as one of the very best,” said Caroline. “Nothing is too much trouble for her and she is consistently committed to ensuring that everything is running just as I like it. Down to earth, switched on, knowledgeable and smart. “First class!” Praise doesn’t get much better than that. If you want to receive this kind of brilliant service and amazing fuel savings, get in touch with Fuel Card Services. At FCS Europe, our people are the heart of our business and we are constantly striving for excellence. Our consultative and knowledgeable approach to everything we do sets us apart and we are always looking for new people to join our ever-expanding business. Over the past few years, we’ve seen some amazing growth, from a new office in Halifax to a new office in a new country: Germany. For us, standing still is not an option. Looking for progression? With offices in Bellshill, Whitstable, Wantage, Leeds, Burnley, Halifax & Essen, Germany, we’ve got you covered! Just ask our managing director Denise and she’ll tell you that the opportunities are there for the taking! Join us today and fuel your career with FCS Europe. #WeAreFCS, are you?

Scaffolding company constructs fleet savings with fuel cards

10th October 2018

Fuel cards can benefit any business that operates company vehicles and one of our latest clients is living proof of that. Manchester-based 3D Scaffolding prides itself on delivering safe and innovative scaffolding solutions that have facilitated major projects. A flexible and cost-efficient fuel solution is essential and that’s precisely what Fuel Card Services delivers. Those aren’t our words though, it’s the view of the company’s fleet decision maker Jan Hartley, who said: “Fuel Card Services provided an extremely swift setup and were very helpful throughout the whole process. “They really saved us money.” Jan was impressed with the level of customer service from her account manager Robyn Hartley too, adding: “We had a query after setup and Robyn sorted it immediately.” Ellie Baker, brand manager at Fuel Card Services, commented: “This is yet another success story to add to the constantly increasing number of happy clients.”

Limo chauffeur firm values Fuel Card Services’ flawless customer experience

2nd October 2018

When it comes to luxurious travel, it doesn’t get much better than being driven about by a chauffeur. Acres of space, legroom for days, surrounded by all the latest tech and premium materials; for those who can afford it, there isn’t any other way to travel. However, no matter how plush and extravagant the interior is, it goes without saying that a car without fuel is useless and that’s where Fuel Card Services plays an instrumental part in the day-to-day operations of Robinson Chauffeur Service. More widely known as RCS of London, the specialised chauffeur car hire firm needs a lot of diesel to serve its high-end clientele, spending roughly £2,000 a month fueling its fleet of five limos. For Vince Robinson, owner of RCS of London, the attentive account managers and excellent service delivered by Fuel Card Services means there is no reason to even consider any other fuel card providers. “Our account manager Donna Grimshaw has been a real asset to me when sorting through the fuel account info and in sending me itemised lists for each cardholder,” explained Vince. “Donna is always positive and supportive and reacts quickly to all requests.” The RCS boss added that Donna has helped overcome billing issues and streamlined certain processes with a new account system. As one of Britain’s largest independent agents of fuel cards, Fuel Card Services works to help minimise fuel costs for 55,000 organisations who pump around 1 billion litres of petrol and diesel every year.

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